Customer Success Manager

SGXFXはバイリンガルのカスタマー・サクセス・マネージャーを募集しています

Responsibilities

• Be the primary point of contact and build long-term relationships with BidFX customers
• Grow revenue through identifying cross-selling opportunities and communicating these to sales
• Arrange and schedule onsite visits for relationship management and training
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of initiatives to internal and external stakeholders
• Forecast and track key account metrics including monitoring customers usage of BidFX
• Enhance department and organisation’s reputation by accepting ownership for accomplishing new
  requests
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to- day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Requirements

• Proven client and/or account management experience from the intermediary space including brokerage, technology provider etc.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Confident in meeting and liaising at client sites
• Excellent verbal and written communications skills
• eFX knowledge an absolute requirement, multi asset knowledge desirable
• Self-motivated with the ability to thrive in a result driven revenue-based environment
• Natural relationship builder with integrity and reliability
• Ability to prioritise competing tasks
• Critical thinking and problem-solving skills
• A desire to constantly seek improvement